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FREQUENTLY ASKED QUESTIONS
LOS ANGELES AIRPORT TRANSPORTATION
LOS ANGELES LIMOUSINE SERVICES
LA VIP LIMO SERVICES
We offer outstanding and professional chauffeured service to any destination . We specialized in airports , theaters , sporting events , corporate and personal parties , proms , weddings , out of town trips and much more , We also offer an onsite dispatcher for any large event , at no extra charge .
Your credit card does not get charged until the day of the service when processed by our accounting department . The card must be given to the driver at the time of service , and he will provide you with a copy of the receipt .
We are proud to announce that we feature 5 types of vehicles , designed to fit anybody's travel and budget needs . Please go to the fleet or rates sections for more information.
All of our vehicles are licensed and insured according to the California motor vehicle commissions { finger print and criminal record} tests before they are licensed , and the dispatch office has a license from the commission as well .
Out side pick up : If you choose outside pick up the driver will wait for you at the airport but won't enter the terminal , so when you ready to come out after you collect your luggage or come out of the custom area , you can give us a call you could call any of our numbers including the toll free if you don't have a cell phone , the driver will go immediately with the limo toward you to the pick up area where you standing to meet you there . it should take him few minutes from the moment you call . We will tell you exactly where you could meet him and will give you a description of the vehicle , and in top of that the driver will have a sign have our company name and may be your name underneath it . This is no extra charge for that .
Inside pick up : If you choose inside pick up , the driver will park his vehicle inside the airport parking lot in order to go inside the terminal to meet and great the passenger , the airport charge parking fee that have to be paid by the customer , the driver will be waiting by the custom door or by the baggage claim , and there is 5.00 $ extra charge for that service .
Inside pick up : If you choose inside pick up , the driver will park his vehicle inside the airport parking lot in order to go inside the terminal to meet and great the passenger , the airport charge parking fee that have to be paid by the customer , the driver will be waiting by the custom door or by the baggage claim , and there is 5.00 $ extra charge for that service .
No information about you is collected when you visit our website. If you want to make a reservation pay with credit card set up an account or just create a profile, we will need some information ( name, address , telephone number , credit card information , etc. ) All information you provide will be held in strict confidence , and will not be available to anybody else .
A toll is a fee that vehicle passing or going through a bridge or a tunnel or passing certain point on highway would pay to the government , some charges either one way and some charges are both ways , and the custmoer will be responsible for the payment of any tolls including any tolls the driver have to pay in the way back.
You could call any of our local numbers , or you could go online to our reservation page , your trip is not reserved till you will have a confirmation number or confirmation email.
Your reservation will not be confirmed till we have a valid method of payment on file .
We could take your reservation 24 hours a day / 7 days a week , but no guarantee the availability of the vehicle , we recommended that you do it at least 24 hours in advance
We accept cash and major credits card like : Visa - MasterCard - American express and discover .
Of the flate rates is the standard gratuity 20 %
(A) Hourly rates will include unlimited unplanned extra stops , within the booked period free of charge . Within the same town unless notify the office when you make the reservation .
(B) For all other trips which planned for it :The office will give you the exact price at the time of the reservation .
(C) Extra stops which you don't specifically mentioned when you make the reservation : the driver reserves the right to decline to make the stop , the driver also reserves the right to charge an extra fee for the extra stop , the fee for extra stop is due at the time is requested , the collected fee are not considered a gratuity
(B) For all other trips which planned for it :The office will give you the exact price at the time of the reservation .
(C) Extra stops which you don't specifically mentioned when you make the reservation : the driver reserves the right to decline to make the stop , the driver also reserves the right to charge an extra fee for the extra stop , the fee for extra stop is due at the time is requested , the collected fee are not considered a gratuity
There is 10 minutes grace period ( except airports) at no extra charge , 30 minutes grace period for airport pick up at no extra charge after the grace period waiting time calculate per minute and will be 1.00 $ per minute .
All cancellations must be made 24 hours prior to your service time . To avoid being charged you must cancel your reservation within 24 before service time . you must provide confirmation # for each reservation .
We open 24 hours a day , 7 days a week for your convenience , we open every single calendar day including all holidays . just call us any time and remember we always here for you .
1 Home phone number
2 Cell phone number
3 Passengers Count and Luggage Count
2 Cell phone number
3 Passengers Count and Luggage Count
We are not responsible for any baggage , personal items , or anything else left behind by passenger in the vehicle . However please contact us if you have lost an item and we will return it to you if we have found it .
Under the state law you can't smoke in any of our vehicles , all our vehicles are smoke free vehicles .
Unless required by law , under no circumstance shall the transportation service provider or any other parties involved in the booking be liable to compensate the passenger / customer beyond refunding the full amount originally paid to the service provider .
There is no extra charge for early or late pick up , our company charge flat rate so if you leaving early morning or coming back late night we gladly pick you up without paying any extra fee
Alcohol consumption or possession is not permitted by ANYONE in the vehicle , if ANY of the passengers are under 21 years of age . Illegal drug consumption or possession by any passenger is not permitted . Braking these terms is grounds for immediate termination of service for ALL passengers , with NO REFUND .
Our company gladly provide you upon request car seats and boosters for all traveling kids at no extra charge .
- Lincoln town cars ( up to 4 passengers )
- Luxury Mercedes Benz
- SUVs (up to 6 passengers )
- Stretch limos ( 6 , 8 and 10 passengers )
Please contact us and we will be gladly answer all your questions .
4 Flight number ( both ways )
5 Hotel name and address ( if any )
6 Credit card information (credit card number, expiration date and billing zip code)
5 Hotel name and address ( if any )
6 Credit card information (credit card number, expiration date and billing zip code)
